Saint James Hospital Sliema is proud to have achieved the ISO 9001:2015 certification, an internationally acclaimed Quality Management System (QMS) standard that ensures organizations are consistently meeting customer expectations and regulatory requirements and in the healthcare sector, this certification signifies a structured approach to quality assurance, emphasizing patient satisfaction, efficiency, and ongoing improvement.
This now means that the Saint James Hospital medical facilities – Saint James Hospital Sliema, Saint James Hospital Żejtun and the Saint James Eye Clinic in Birkirkara, are all ISO 9001:2015 certified solidifying the Group’s position as a leader in private healthcare and once again raising the bar for medical services in Malta.
Speaking on this achievement, Jean Claude Muscat, CEO of Saint James Hospitals underlined that over the past few years, the Saint James Hospital Group’s direction and strategy have been wholly focused on providing high quality medical services and best practice standards combined with an exceptional customer experience, in a safe and caring environment. He further stated that “this required a well-planned and ongoing training program for our staff, both clinical as well as administrative, together with a well-planned and targeted investment in the best Hospital infrastructure, the latest medical technology as well as the onboarding of doctors and specialists that today form an integral part of the Saint James Hospital Group set up and service.”
Mr. Muscat added that this remarkable milestone would not have been possible without the dedication, expertise and teamwork of every person forming part of Saint James Hospital, Sliema and the Group’s Quality & Standards department, who played a vital role in upholding the Hospital’s relentless commitment to excellence and patient well-being.
For Saint James Hospital Group this certification indeed reflects its core values and a patient-first approach, now aligned with the best practices set by ISO standards. As Saint James Hospital Group continues to set new standards in healthcare it remains dedicated to evolve, innovate and enhance its services to ensure that every patient receives first -class medical care.
