POSITION SUMMARY

Human Resources & Training Officer will be responsible for organising and planning staff training, ensuring the correct development and training opportunities are given to employees in order to improve their performance, achieve the organisation’s objectives, along with the upkeep of the Standard Operating Procedures and regulations required by the organisation. The HR & Training Offer will also coordinate the employee recruitment process and be responsible for assisting the HR Manager in developing, advising and implementing policies.

KEY TASKS AND RESPONSIBILITIES INCLUDE:

• Planning mandatory and elective training for all employees
• Implementing training programmes in liaison with the respective HODs
• Developing & maintaining an annual training plan and training matrix
• Updating & maintaining training records for all employees
• Creating and developing job descriptions, preparing advertisements, screening application forms, short-listing candidates, and arranging interviews with the HR manager and HODs
• Assisting the HR manager with the maintenance and development of human resource procedures and policies
• Working closely with other departments, assisting the line managers in understanding and implementing procedures and policies
• Preparing and delivering an induction programme
• Providing HR advice and support to line managers and employees, explaining procedures and policies in a timely effective manner
• Guiding applicants and employees on rules, policies, benefits, procedures and job opportunities
• Promoting diversity and quality as part of organization’s culture
• Handling employee enquires and providing the proper information
• Providing data, information, reports and documents for management
• Contributing to HR projects
• Any other ad-hoc tasks that may be assigned

SKILLS & ATTRIBUTES

• • Diploma in HR or equivalent (preferred)
  • Proficient in Microsoft Office applications
  • A positive can-do attitude and self-motivated
  • Ability to listen and learn quickly
  • Ability to work under pressure and meet set deadlines
  • Ability to work in a team environment
  • Organized, detail oriented and responsible
  • Excellent communication skills

POSITION SUMMARY

In this nursing role, you will prepare the operating room for the patient, Anaesthetist and Surgical team. It is the duty of the Anaesthetic nurse to assist the surgical team by connecting equipment and circulating. It is essential to maintain a high standard of nursing care. The role should be carried out in professional manner and in accordance with Saint James Hospital protocols and consultants’ preferences. The role will also include Recovery Room Nurse duties. The recovery nurse is the primary patient advocate following surgery. This nurse monitors and cares for patients when they are still under the effects of anaesthesia.

KEY ROLE AND RESPONSIBILITIES

• The tasks of the Theatre Anaesthetic Nurse involve making sure all necessary equipment is available for surgical procedures prior to surgery and also to ensure the theatre and its areas are maintained to the required standard before, during and after surgery. It is imperative that a sterile environment is maintained at all times.
• Other responsibilities include ensuring adequate levels of stock are maintained within theatre and to complete all swab checks and instrument checks in accordance with the company policy.
• Enforcing World Health Organisation’s ‘Safe Surgical Checklist’ will be expected.
• Providing a clear and concise pre/post operation handover from Ward/Recovery Nurse to ensure a smooth transition for the patient and also ensuring medical staff orders are correctly interpreted and carried out. Providing constant care to patients immediately following surgery. This may be a time frame anywhere from 30 minutes to a few hours, until the patient is stable enough either to be transported to his hospital room or discharged from the facility.
• Connecting the patient to devices such as cardiac monitoring equipment, and to intravenous therapy for fluids and pain medication.
• Monitoring patients’ vital signs, such as Blood pressure, pulse, RR, temperature; administration of oxygen suctioning.
• Monitoring patients for bleeding, pain management to assess patients’ comfort level.
• Administration of intravenous, IM, subcutaneous, PCA and epidural therapy.
• Transferring verbal and written information about the patient to the ward nurse responsible for the patient.
• Maintaining and providing necessary documentation, as appropriate.
• Rapidly reacting to signs of negative physical changes, calling for assistance and beginning cardiopulmonary resuscitation, if necessary. Acting in a clear headed and knowledgeable way during an emergency.

ESSENTIAL CRITERIA

• Recognised degree in nursing
• Current licensure as a registered nurse with the Nurse and Midwifery Council of Malta
• Extensive knowledge of nursing care methods and procedures
• Knowledge of emergency care
• Ability to effectively communicate with patients, families and all medical and hospital staff
• A team player with effective communication and interpersonal skills
• Be responsible and compassionate
• Possess excellent communication skills
• Good time management
• Excellent organisation skills
• Professional and friendly attitude.

JOB SUMMARY

The Cafeteria Attendant’s main duties are to provide the clients with an excellent service and to assist with the preparation of food and warm and cold beverages, as required.

KEY ROLES AND RESPONSIBILITIES

• Providing excellent service to clients, at all times.
• Preparing food as required.
• Preparing and serving hot and cold drinks to clients, as requested.
• Keeping all shelves, fridges, machinery, working areas and cafeteria area clean, tidy and organised.
• Completing any necessary paperwork.
• Maintaining and ordering stock as per process.
• Charging and cashing clients’ orders.
• Ensuring food is served at the right temperature and right portion size.

SKILLS REQUIRED

• The ability to work in a fast, clean and tidy manner.
• Be well organised.
• Works very well in a team.
• Works to a high standard of personal hygiene and cleanliness, at all times.
• Is able to follow instructions, take phones calls and messages from colleagues, patients and their relatives.
• Must possess excellent communication skills.
• Must be fluent in the English language.
• Possession of a Food Handling Certificate will be considered an asset.

TASKS AND RESPONSIBILITIES

• Assisting Gastroenterologist / Surgeon / Specialist with Endoscopy procedures
• Admitting patient’s pre-op or Endoscopy procedures
• Answering patients’ questions and addressing their concerns
• Completing necessary documentation, including patient notes and discharge documents
• Preparing the instruments, equipment and consumables for procedures in the Endoscopy Theatre
• Observing patients’ vital signs
• Assisting in preparing drugs for sedation
• Administering necessary medication post procedure for example, for pain relief, as required
• Administering IV drugs, as required
• Ensuring the patient is as comfortable as possible, post procedure
• Cleaning and sterilising instruments before and after use
• Ensuring proper care is taken of the department’s equipment
• Maintaining the department’s consumables stock levels
• Maintaining the department’s pharmacy stock levels
• Any other tasks that the department might require.

ESSENTIAL QUALIFICATIONS AND SKILLS

• Recognised degree in nursing
• Current licensure as a registered nurse with the Nurse and Midwifery Council of Malta
• Valid ILS and ALS certification (the company will support this)
• Extensive knowledge of nursing care methods and procedures
• Knowledge of emergency care
• Experience within an Endoscopy Department
• Ability to effectively communicate with patients, families and all medical and hospital staff
• A team player with effective communication and interpersonal skills
• Responsible and compassionate
• Basic computer skills
• Good time management
• Excellent organisation skills
• Professional and friendly attitude.

JOB SUMMARY

The post holder will possess clinical expertise and will supervise and deliver direct patient care in the IMCU. He/she will also manage the IMCU on a shift-by-shift basis developing an awareness of strategic management in the absence of the HOD / DNO. Under the supervision of the HOD, IMCU Staff Nurse will assist in the management of the IMCU team to promote professional practice development.

KEY ROLES AND RESPONSIBILITIES TO PROVIDE A HIGH STANDARD OF NURSING CARE

• Actively participating in the delivery of patient and family care, and acting as a specialist clinical adviser to the students, nursing and medical team, and other hospital departments as required.
• On a shift-to-shift basis supervising and co-ordinating effective planning, delivery, evaluation and monitoring of standards of care carried out at IMCU for all patients, with due regard to the customs, values and spiritual beliefs of patients and their families.
• Ensuring effective communication with patients and their relatives, keeping them informed of progress and treatment, and providing support and help as required.
• In the patient’s best interest carrying out extended role nursing procedures, such as ambulance support, casting, and haemodynamic monitoring as per unit policies, following a competency-based training programme.
• Developing the role in accordance with the Council for Nurses and Midwives (CNM), Malta, Scope of Professional Practice.
• Ensuring nursing care is delivered in accordance with Hospital policies; Departmental (IMCU) standard procedures and practices; CNM’s Code of Conduct and the Scope of Professional Practice.
• Co-ordinating and actively participating in safe and effective transportation of patients.
• Participating in health care promotion for patients, relatives & staff.
• Accurately interpreting the significance of patients’ clinical signs, recognising the limitations of own sphere of responsibility and promptly referring patient to appropriate personnel.
• Undertaking impeccable infection control practices.

OTHER REQUIREMENTS, SKILLS AND ELIGIBLE CRITERIA

• Valid Nursing Degree.
• Current licensure with the Malta Council for Nurses and Midwives.
• To be courteous and professional, at all times, with both clients, colleagues and service providers.
• To report all incidents and accidents appropriately and in a timely manner.
• To abide by Company policies and protocols, at all times, and to ensure implementation of new protocols, as required.
• To carry out other departmental duties as required and requested within the remit of a professional nurse.
• To be responsible and accountable for own nursing practice and actions.
• To ensure a safe hygienic environment is maintained for the benefit of patients/clients, staff and visitors.
• To contribute to the general management and day to day workings of the unit by being an effective member of the clinical team and supporting senior staff.
• To maintain and develop professional knowledge and competence. Ensure all mandatory training is current and updated accordingly.
• Should possess excellent organisation and time management skills.
• Be able to communicate accurately and effectively with patients, relatives, colleagues and specialists.
• Be computer literate.
• Possess a positive, can-do attitude.

• POSITION SUMMARYAs an IT Administrator you will be responsible for the installation and configuration of both hardware and software to ensure all users have sufficient resources. You will be responsible for IT and hospital information system support, basic networking, and software administration. The IT Administrator will be responsible for ensuring that our end users are operating efficiently without any IT issues and maintaining the support requests as low as possible within SLA. You will be expected to provide support and cooperate with other team members to ensure all services are delivered within targets and to agreed standards.ROLES AND RESPONSIBILITIES include
  • Resolving tickets at 1st and 2nd line level and escalating to 3rd line, when necessary, to gain the fastest resolution.
  • Maintaining and configuring the server in both physical and virtual environment.
  • Provisioning of user accounts and performing access control.
  • Monitoring system performance and maintaining systems, according to requirements.
  • Ensuring security and efficiency of IT infrastructure.
  • Commissioning, assigning, maintaining, and decommissioning all desktop hardware, including PCs, laptops, printers.
  • Documenting processes.
  • Performing desk moves and ensuring all local PC locations are documented and updated.
  • Creating and maintaining Active Directory groups and applying to shared drives, where required.
  • Participating in an on-call rotation.

  PREFERRED SKILLS, QUALIFICATIONS AND TECHNICAL EXPERIENCE

  • International advanced diploma in IT.
  • Minimum 3 years’ experience working knowledge at System Admin or IT Admin level in an enterprise environment.
  • Industry standard certifications from companies such as Microsoft, Cisco CCNA, ITIL or CompTIA.
  • Good working knowledge of:
    • Operating Systems, Active Directory, DNS, DHCP, DFS, GPO, RDS, …..
    • Virtualization knowledge (Hyper-V, VMWare, ….)
    • Automation, Hardware and Software.
  • Understanding of ITIL.
  • Fluent in English.
  • Excellent analytical and troubleshooting skills with strong attention to detail.
  • Technical ability supporting and maintaining hardware and peripheral devices.
  • Knowledge of Compucare 8 +

  COMPETENCIES

  • Excellent oral and written communication.
  • Good technical skills with a focus on exceeding customer expectations and improving the customer experience.
  • Great team player.
  • Ability to work independently with limited supervision.
  • Ability to clearly communicate and explain technical issues to non-technical audience.
  • Ability to work under pressure, remain calm and defuse situations.
  • Experience providing IT phone support.
  • Experience supporting and troubleshooting VPN clients and remote connectivity.
  • Ability to follow standard work instructions.
  • Experience creating and managing user accounts in Windows Active Directory and Microsoft Exchange.
  • Time management skills and ability to meet deadlines.
  • Strong interpersonal and customer service skills.
  • Smart thinking and positive attitude.

Tasks and Responsibilities include:

• Carrying out medicals.
• Assisting specialists, where required.
• Administering vaccinations.
• Carrying out VDU’s, Audiograms , Spirometry, Vision tests, ECG’s, as trained and as required.
• Preparing outpatients rooms to ensure they are well equipped for Specialist clinics being held.
• Preparing equipment and other apparatuses or instruments within the outpatients rooms.
• Assisting doctors with minor procedures.
• Preparing specialists’ and doctors’ files or patient cards, as required.
• Monitoring stock and ensuring stock is ordered and collected and stock levels are maintained.
• Contributing towards the wellbeing of patients.
• Contributing towards the effectiveness of work teams.

Essential  

• Nursing registration with the Malta Council of Nurses and Midwives.
• Desirably, Basic Life Support.

Experience               

Working in teams; Ability to work without direct supervision.

Skills and Behaviours 

Passion for Customers; Planning and Organisation; Problem Solving and Continuous Improvement; Excellent Communication; Working Collaboratively; Concern for Standards

KEY ROLES AND RESPONSIBILITIES

• Creating a “real sense of welcome and best wishes on departure” with all patients, their families, visitors and consultants, by greeting customers in a friendly, and professional manner at all times.
• Being familiar with all tariffs and being responsible for patient invoicing, payments and disbursement.
• Receiving payments for miscellaneous services and other associated hospital billings.
• Monitoring the “Today Patient List” daily and referring for collection any unpaid bills for that day.
• Ensuring agent cash float is reconciled on completion of each shift and deposited accordingly.
• Accurately registering all patients arriving for appointments on the hospital information system, or ensuring that the details are accurately registered, checking for any notifications of previous visits and following up accordingly, and updating details as necessary.
• Answering and screening all incoming telephone calls and actioning or re-directing appropriately.
• Maintaining and recording/logging patient notifications and messages in an organised manner, for future handover, as appropriate.
• Carrying out other departmental duties at a high standard when requested by Team Leader/ Manager or by the Company, from time to time.
• Ensuring that the Customer Care Agent job description is executed daily in practice.
• Thanking clients and visitors for using our services and asking whether they are satisfied with the services received and patient care offered by the hospital. The feedback received (negative/positive) should then be communicated directly to the team leader or department manager.
• Following the Saint James Hospital service standards attached to this JD, at all times.

REQUIRED CUSTOMER CARE ATTRIBUTES

• Be computer literate, proficient in the use of the Microsoft Suite and open to use specialised computer programmes including the hospital information system.
• To display a confident attitude in excelling at the optimum standard of a “Saint James Unique Customer Care Experience”.
• To understand that the Agent role is responsible for creating an optimum “First and Last impression”.
• To ensure that “Communication Eye Contact” and “Patient Name Use” are constantly engaged.
• To exercise a flexible approach to “Time Management” and prioritisation of “Patient Requirements”, when needed.
• Naturally portray a warm and caring telephone answering manner.

ESSENTIAL SKILLS

• Multi-tasking.
• Excellent telephone manner and communication skills, both interdepartmental and intra departmental.
• Able to prioritise.
• Time management skills.
• Excellent organisation skills.
• Sharp eye for and attention to detail.
• Be professional at all times.
• Able to work under pressure.
• Proficient in the use of Microsoft processes.

KEY ROLES AND RESPONSIBILITIES

• Creating a “real sense of welcome and best wishes on departure” with all patients, their families, visitors and consultants, by greeting customers in a friendly, and professional manner at all times.
• Being familiar with all tariffs and being responsible for patient invoicing, payments and disbursement.
• Receiving payments for miscellaneous services and other associated hospital billings.
• Monitoring the “Today Patient List” daily and referring for collection any unpaid bills for that day.
• Ensuring agent cash float is reconciled on completion of each shift and deposited accordingly.
• Accurately registering all patients arriving for appointments on the hospital information system, or ensuring that the details are accurately registered, checking for any notifications of previous visits and following up accordingly, and updating details as necessary.
• Answering and screening all incoming telephone calls and actioning or re-directing appropriately.
• Maintaining and recording/logging patient notifications and messages in an organised manner, for future handover, as appropriate.
• Carrying out other departmental duties at a high standard when requested by Team Leader/ Manager or by the Company, from time to time.
• Ensuring that the Customer Care Agent job description is executed daily in practice.
• Thanking clients and visitors for using our services and asking whether they are satisfied with the services received and patient care offered by the hospital. The feedback received (negative/positive) should then be communicated directly to the team leader or department manager.
• Following the Saint James Hospital service standards attached to this JD, at all times.

REQUIRED CUSTOMER CARE ATTRIBUTES

• Be computer literate, proficient in the use of the Microsoft Suite and open to use specialised computer programmes including the hospital information system.
• To display a confident attitude in excelling at the optimum standard of a “Saint James Unique Customer Care Experience”.
• To understand that the Agent role is responsible for creating an optimum “First and Last impression”.
• To ensure that “Communication Eye Contact” and “Patient Name Use” are constantly engaged.
• To exercise a flexible approach to “Time Management” and prioritisation of “Patient Requirements”, when needed.
• Naturally portray a warm and caring telephone answering manner.

ESSENTIAL SKILLS

• Multi-tasking.
• Excellent telephone manner and communication skills, both interdepartmental and intra departmental.
• Able to prioritise.
• Time management skills.
• Excellent organisation skills.
• Sharp eye for and attention to detail.
• Be professional at all times.
• Able to work under pressure.
• Proficient in the use of Microsoft processes.

KEY ROLES AND RESPONSIBILITIES

• Creating a “real sense of welcome and best wishes on departure” with all patients, their families, visitors and consultants, by greeting customers in a friendly, and professional manner at all times.
• Being familiar with all tariffs and being responsible for patient invoicing, payments and disbursement.
• Receiving payments for miscellaneous services and other associated hospital billings.
• Monitoring the “Today Patient List” daily and referring for collection any unpaid bills for that day.
• Ensuring agent cash float is reconciled on completion of each shift and deposited accordingly.
• Accurately registering all patients arriving for appointments on the hospital information system, or ensuring that the details are accurately registered, checking for any notifications of previous visits and following up accordingly, and updating details as necessary.
• Answering and screening all incoming telephone calls and actioning or re-directing appropriately.
• Maintaining and recording/logging patient notifications and messages in an organised manner, for future handover, as appropriate.
• Carrying out other departmental duties at a high standard when requested by Team Leader/ Manager or by the Company, from time to time.
• Ensuring that the Customer Care Agent job description is executed daily in practice.
• Thanking clients and visitors for using our services and asking whether they are satisfied with the services received and patient care offered by the hospital. The feedback received (negative/positive) should then be communicated directly to the team leader or department manager.
• Following the Saint James Hospital service standards attached to this JD, at all times.

REQUIRED CUSTOMER CARE ATTRIBUTES

• Be computer literate, proficient in the use of the Microsoft Suite and open to use specialised computer programmes including the hospital information system.
• To display a confident attitude in excelling at the optimum standard of a “Saint James Unique Customer Care Experience”.
• To understand that the Agent role is responsible for creating an optimum “First and Last impression”.
• To ensure that “Communication Eye Contact” and “Patient Name Use” are constantly engaged.
• To exercise a flexible approach to “Time Management” and prioritisation of “Patient Requirements”, when needed.
• Naturally portray a warm and caring telephone answering manner.

ESSENTIAL SKILLS

• Multi-tasking.
• Excellent telephone manner and communication skills, both interdepartmental and intra departmental.
• Able to prioritise.
• Time management skills.
• Excellent organisation skills.
• Sharp eye for and attention to detail.
• Be professional at all times.
• Able to work under pressure.
• Proficient in the use of Microsoft processes.

KEY ROLES AND RESPONSIBILITIES

• Creating a “real sense of welcome and best wishes on departure” with all patients, their families, visitors and consultants, by greeting customers in a friendly, and professional manner at all times.
• Being familiar with all tariffs and being responsible for patient invoicing, payments and disbursement.
• Receiving payments for miscellaneous services and other associated hospital billings.
• Monitoring the “Today Patient List” daily and referring for collection any unpaid bills for that day.
• Ensuring agent cash float is reconciled on completion of each shift and deposited accordingly.
• Accurately registering all patients arriving for appointments on the hospital information system, or ensuring that the details are accurately registered, checking for any notifications of previous visits and following up accordingly, and updating details as necessary.
• Answering and screening all incoming telephone calls and actioning or re-directing appropriately.
• Maintaining and recording/logging patient notifications and messages in an organised manner, for future handover, as appropriate.
• Carrying out other departmental duties at a high standard when requested by Team Leader/ Manager or by the Company, from time to time.
• Ensuring that the Customer Care Agent job description is executed daily in practice.
• Thanking clients and visitors for using our services and asking whether they are satisfied with the services received and patient care offered by the hospital. The feedback received (negative/positive) should then be communicated directly to the team leader or department manager.
• Following the Saint James Hospital service standards attached to this JD, at all times.

REQUIRED CUSTOMER CARE ATTRIBUTES

• Be computer literate, proficient in the use of the Microsoft Suite and open to use specialised computer programmes including the hospital information system.
• To display a confident attitude in excelling at the optimum standard of a “Saint James Unique Customer Care Experience”.
• To understand that the Agent role is responsible for creating an optimum “First and Last impression”.
• To ensure that “Communication Eye Contact” and “Patient Name Use” are constantly engaged.
• To exercise a flexible approach to “Time Management” and prioritisation of “Patient Requirements”, when needed.
• Naturally portray a warm and caring telephone answering manner.

ESSENTIAL SKILLS

• Multi-tasking.
• Excellent telephone manner and communication skills, both interdepartmental and intra departmental.
• Able to prioritise.
• Time management skills.
• Excellent organisation skills.
• Sharp eye for and attention to detail.
• Be professional at all times.
• Able to work under pressure.
• Proficient in the use of Microsoft processes.

Clinical Services

• Restoring health by providing hospital services, including:
• Urgent medical services, such as resuscitation, stabilisation, assessment and diagnosis, treatment and referral, as necessary.
• Assessing the urgency and severity of presenting problems through taking patient medical history, examination and investigation, as necessary.
• Recommending and, where appropriate, undertaking treatment options and carrying out/referring for appropriate interventions and procedures, counselling, psychological interventions, advising and education.
• Referring for diagnostic, therapeutic and support services, as required; referrals within Saint James Hospital should be encouraged, where feasible.
• Reviewing, at least once daily, all ward patients, as well as carrying out ward medical duties, in close liaison with the patient’s consultant.
• Maintaining health by providing timely clinical and culturally appropriate health services through:
• ongoing health and development assessment and advice;
• appropriate health and development assessment and advice;
• appropriate evidence-based screening, risk assessment and early detection of illness, disease and disability;
• interventions to assist patients to reduce or change risky and harmful lifestyle behaviour;
• Working with public health providers in the prevention and control of communicable diseases, and reporting to relevant public health authorities;
• Ongoing care and support for people with chronic and terminal conditions to reduce deterioration, increase independence and reduce suffering linking, where relevant, with appropriate service providers.
• Improving health by:
• developing collaborative working relationships with the GP community health services, as well as other hospitals and clinics.
• advocating health promotion, linking to programmes developed by Public Health.
• providing health education, counselling and information on how to improve health and prevent disease, including interventions or treatments that treat relevant risk factors.

Communication

• External
• Being the professional liaison with other health professionals and ensuring that a healthy relationship is maintained.
• Internal

• Ensuring that consultants are updated on changes in their patients’ statuses, in a timely manner (delay or hesitation may compromise patient safety).

Quality

• Clinical Notes
• All patient consultations/visits must be accurately recorded on Hospital Information System during or immediately after the actual consultation/visit.
• Ward episodes should be recorded legibly in the patient’s notes.
• Continuing Medical Education
• Ongoing CME needs to be maintained; this is supported by special concessions from the HR Department.
• ALS and EPLS/APLS provider certification need to be up-to-date.

Compliance

• Privacy
• Total confidentiality and privacy of patients should be ensured and maintained, at all times.
• Health and Safety
• Comply with established health and safety policies with regards to handling of instruments, storage of drugs and disposal of sharps and other potentially dangerous equipment or substances.

Essential Qualities

• Registration with the Malta Medical Council.
• Demonstrated oral and written communication skills.
• Ability to exercise independent judgement in performing duties.
• Ability to work under pressure together with a high level of initiative and self-motivation.
• Ability to work accurately and diligently.
• Excellent communication skills.
• Organisation skills.
• Demonstrated commitment to continuing education and maintenance of professional competence.
• Ability to contribute to, and work as part of, the healthcare team at departmental and organisation levels.

KEY FUNCTIONS / RESPONSIBILITIES OF THE POSITION

• To provide secretarial and administration support to the Operating Theatres.
• Assist in the coordination of all Hospital admissions and bed management for private and public patients.
• Liaise directly, when necessary, with local health insurance companies to secure guarantee of payment for self-pay patients.
• To exercise competence in issuing detailed quotations for self-pay patients.

SPECIFIC DUTIES OF THE POSITION

• Preparing documentation for theatre procedures on a daily basis, including patient lists and printing of patient labels.
• Preparing shift rosters and on call rosters for Theatre personnel on a monthly basis, in advance.
• Processing statistics – both daily and monthly.
• Receiving and checking of implants, garments and any other item to be used by surgical patients, as guided by the Theatre Manager.
• Monitoring High Cost Consumables (HCC) bar coding and inputting HCC, where bar coding is not available.
• Processing end of month payments.
• Booking surgeries; contacting patients booked for surgery and explaining admission pathway; confirm surgery date, time and fasting requirements.
• Issuing detailed quotations for self-pay clients. Informing patients about settlement of dues. Applying for direct settlement as necessary.
• Accurately entering data into Hospital Information System for preparation of theatre lists, booking of patients for theatre and theatre utilisation.
• Verifying that referral forms, correspondence from insurance companies, quotations and medical reports are available and attached to the patient’s record.
• Liaising with surgeons and anaesthetists about the procedures planned for the following day.
• Processing emails and reports; responding to correspondence.
• Liaising with wards / unit for admission and transfer of patients.
• Responding to telephone enquiries from doctors, patients and colleagues.
• Liaising with Operating Theatre Manager regarding booking of theatre cases.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES RELEVANT TO THE POSITION

Well-developed skills in:

• Problem solving and analytical skills.
• Administration and organisation skills.
• Communication and interpersonal skills.
• Computer literacy skills – Microsoft Office / Windows environment.
• Ability to prioritise workload.
• Ability to work as part of a team, with or without supervision.

JOB SUMMARY

Nurses care for people who are sick, injured, convalescent or disabled.  Nurses deliver individualised care to patients utilising the nursing processes of assessment, planning, intervention, implementation, and evaluation, in accordance with established nursing practice, ethics and Saint James Hospital Policies.

KEY ROLES AND RESPONSIBILITIES TO PROVIDE A HIGH STANDARD OF NURSING CARE

• Providing bedside care for a wide variety of medical patients, including pre- and post-surgery patients.
• Consulting and coordinating with the health care team to assess, plan, implement and evaluate patient care.
• Assessing, implementing, planning, and evaluating nursing care plans by working collaboratively in a multidisciplinary team.
• Recording and maintaining accurate and complete health care records including vital signs and medical information.
• Monitoring, reporting, and recording symptoms or changes in the patients’ condition.
• Preparing and administering medications as prescribed and record all entries of medication administration accurately.
• Reporting any suspected adverse drug reaction immediately to the medical team and pharmacist.
• Initiating and providing education accordingly to patients and relatives on how to manage their illness/surgery and emphasising on home care needs.
• Accompanying specialists during ward rounds and ensure that changes in patient care are communicated to colleagues.
• Responding immediately to lifesaving/emergency care situations.
• Actively leading and participating in the discharge planning process.
• Fostering a supportive and compassionate environment to care for patients and their families.

Essential Criteria

• Recognised degree in nursing
• Current licensure as a registered nurse with the Nurse and Midwifery Council of Malta
• Extensive knowledge of nursing care methods and procedures
• Ability to effectively communicate with patients, families, and all medical and hospital staff at all levels of the organisation
• A team player with effective communication and interpersonal skills
• Responsible and compassionate
• Computer literate
• Good time management
• Excellent organisation skills
• Professional and friendly attitude.