About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

Responsibilities

• Offer outpatient consultations;
• Evaluate patients presenting for outpatient consultations;
• Assess patients’ skin health; treat skin diseases; recommend treatments; provide skin-related advice to patients;
• Recommend diagnostic and laboratory tests, as needed; analyse the results of these tests;
• Inform patients about treatment options;
• Provide advice on skin care and best practice skin health;
• Recommend appropriate products;
• Prescribe and provide treatment as necessary and in accordance with the Poisons Act of Malta;
• Refer patients to other specialists as required;
• Perform non-invasive procedures on an outpatient basis as required;
• Perform theatre sessions as required;
• Provide consultations for inpatients as required;
• Maintain patients’ records accurately and up to date, within the Hospital’s Information System;
• Adhere to Company policies and procedures.

Qualifications

• Completion of a recognised dermatology training programme;
• Registration with the Medical Council of Malta;
• Registration within the Maltese Medical and Dental Specialists Register;
• Successful application with the Medical Advisory Committee of Saint James Hospital Group;
• Appropriate clinical skills;
• Strong commitment to quality and safety of patients;
• Awareness and knowledge of procedures that pertain to patient confidentiality;
• Passion for the Dermatology field;
• Sense of ownership and pride in your performance and its impact on company’s success;
• Team player;
• Good time-management skills;
• Great interpersonal and communication skills;
• Excellent written and verbal communication;
• Strong ability to build effective relationships with a range of internal and external stakeholders;
• Collaborative working style to promote strong partnerships.
• Oral, written and electronic communication skills;
• Strong medical and clinical knowledge of the Group’s facilities.

Teaching

• Contribute to the teaching and development of the Resident Medical Officers employed by the Saint James Hospital Group

Preferential requirements

• Sub-speciality in dermatology

You will be responsible for maintaining your own continuous professional development. You will be expected to work towards continuous professional improvement, in line with service needs and changes in medical practices ensuring you maintain up to date knowledge and evidence-based practice.

 

Join us for exceptional benefits and a positive work culture.

About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

 

What You’ll Do

The post holder will possess clinical expertise and will supervise and deliver direct patient care in the Immediate Medical Care Unit (IMCU). He/she will also manage the IMCU on a shift-by-shift basis developing an awareness of strategic management in the absence of the Head of Department (HOD) / Deputy Nursing Officer (DNO). Under the supervision of the HOD, IMCU Staff Nurse will assist in the management of the IMCU team to promote professional practice development.

 

Responsibilities

• Actively participate in the delivery of patient and family care, and act as a specialist clinical adviser to the students, nursing and medical team, and other hospital departments as required.
• On a shift-to-shift basis supervise and co-ordinate effective planning, delivery, evaluation and monitoring of standards of care carried out at IMCU for all patients, with due regard to the customs, values and spiritual beliefs of patients and their families.
• Ensure effective communication with patients and their relatives, keeping them informed of progress and treatment, and providing support and help as required.
• In the patient’s best interest carry out extended role nursing procedures, such as ambulance support, casting, and haemodynamic monitoring as per unit policies, following a competency-based training programme.
• Develop the role in accordance with the Council for Nurses and Midwives (CNM), Malta, Scope of Professional Practice.
• Ensure nursing care is delivered in accordance with Hospital policies; Departmental (IMCU) standard procedures and practices; CNM’s Code of Conduct and the Scope of Professional Practice.
• Co-ordinate and actively participate in safe and effective transportation of patients.
• Participate in health care promotion for patients, relatives & staff.
• Accurately interpret the significance of patients’ clinical signs, recognise the limitations of own sphere of responsibility and promptly refer patient to appropriate personnel.
• Undertake impeccable infection control practices.
• Effectively co-ordinate the operation within IMCU on a regular basis, facilitating appropriate and economic use of resources, including organising adequate manpower, and liaising with appropriate multidisciplinary team members.
• During a shift “in charge” co-ordinate IMCU staffing ensuring that the Head of Department is aware of deficiencies but as the post holder be self-proactive in resolving the problem. Ensure that documentation of all shift changes are recorded accurately.
• Actively participate in the management of robust communication channels within the nursing and interdisciplinary team to achieve a cohesive service and effective care delivery.
• Act as an exemplary role model who leads by example in regard to professional attitudes, conduct, and appearance and with regard to the Hospital Service Standards.
• Ensure adequate established levels of medical, surgical and pharmaceutical supplies are available.
• Uphold and maintain Hospital policies and statutory regulations relating to Health and Safety, Infection Control, Fire Management, Major Incident, and Risk Management procedures.
• Actively participate in the development of unit projects, encouraging innovation and creativity.
• Under the supervision of the Head of Department actively contribute to the implementation of change in response to clinical and organisational demands and innovations. Support junior staff during times of change.
• In the absence of a more senior nurse, ensure that any complaints are dealt with professionally, in a timely manner and according to hospital’s policy.

 

Qualifications

• Recognised degree in nursing
• Current licensure as a registered nurse with the Nurse and Midwifery Council of Malta
• Extensive knowledge of nursing care methods and procedures
• Knowledge of emergency care
• Ability to effectively communicate with patients, families and all medical and hospital staff
• A team player with effective communication and interpersonal skills
• Be responsible and compassionate
• Possess excellent communication skills
• Good time management
• Excellent organisation skills
• Professional and friendly attitude.

What’s in it for you

• Complimentary daily Lunch
• Staff and family discounts on hospital services and fees
• Staff Discounts on products and services from our subsidiaries
• Internal training programs and skill development initiatives
• Support with training and professional development
• Employee referral bonus incentive
• State-of-the-art equipment and technology.

Join us for exceptional benefits and a positive work culture.

About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

 

What You’ll Do

Nurses care for people who are sick, injured, convalescent or disabled. Nurses deliver individualised care to patients utilising the nursing processes of assessment, planning, intervention, implementation and evaluation, in accordance with established nursing practice, ethics and Saint James Hospital Policies. Nurses need to monitor patients, administer medication, maintain records, consult with healthcare providers, and also educate patients.

Nurses collaborate with other professional healthcare disciplines to ensure safe and effective patient care delivery and achievement of the desired patient outcomes. Nurses need to interact with the patient, relatives and the multidisciplinary team whilst maintaining a high standard of professional nursing. Saint James Hospital Nurses provide care for adult medical and surgical patients, and also to paediatric patients with medical and/or surgical ailments.

 

Key Roles And Responsibilities

• Provide bedside care for a wide variety of medical patients, including pre- and post-surgery patients.
• Consult and coordinate with the health care team to assess, plan, implement and evaluate patient care.
• Assess, implement, plan and evaluate nursing care plans by working collaboratively in a multidisciplinary team.
• Record and maintain accurate and complete health care records including vital signs and medical information.
• Monitor, report and record symptoms or changes in the patients’ condition.
• Prepare and administer medications as prescribed and record all entries of medication administration accurately.
• Report any suspected adverse drug reaction immediately to the medical team and pharmacist.
• Initiate and provide education accordingly to patients and relatives on how to manage their illness/surgery and emphasising on home care needs.
• Respond immediately to life-saving/emergency care situations.
• Foster a supportive and compassionate environment to care for patients and their families.
• Ensure all outpatient rooms are equipped with the necessary medical equipment and consumables for consultants and patients.
• Manage clinic stock control, including consumables and pharmaceuticals.
• Maintain a clean and safe clinic environment for staff and patients.
• Provide specialized services such as Fotofinder, FeNO, sleep apnea testing, VDU screening, and other services.

 

Qualifications

• Recognised degree in nursing.
• Registration with nurse with the Nurse and Midwifery Council of Malta.
• Possess a minimum of five years of Nursing experience post qualification.
• Be computer literate and conversant with the Hospital Information System.
• Be able to work on own initiative.
• Extensive knowledge of nursing care methods and procedures.
• Knowledge of emergency care.
• Ability to effectively communicate with patients, families and all medical and clinic staff.
• Possess excellent customer care skills.
• A team player with effective communication and interpersonal skills.
• Good time management.
• Excellent organisation skills.
• Be diligent and dependable.
• Be able to take decisions autonomously.
• Be able to think creatively, promote the department and contribute towards service improvement initiatives and towards staff development initiatives.
• Possess excellent written and spoken English.

 

What’s in it for you

• Internal training programs and skill development initiatives.
• Support with training and professional development.
• Employee referral bonus incentive.
• Complimentary daily lunch.
• Staff and family discounts on hospital services and fees.
• Staff Discounts on products and services from our subsidiaries.
• State-of-the-art equipment and technology.

 

Join us for exceptional benefits and a positive work culture.

About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

 

What You’ll Do

Nurses care for people who are sick, injured, convalescent or disabled. Nurses deliver individualised care to patients utilising the nursing processes of assessment, planning, intervention, implementation and evaluation, in accordance with established nursing practice, ethics and Saint James Hospital Policies. Nurses need to monitor patients, administer medication, maintain records, consult with healthcare providers, and also educate patients.

Nurses collaborate with other professional healthcare disciplines to ensure safe and effective patient care delivery and achievement of the desired patient outcomes. Nurses need to interact with the patient, relatives and the multidisciplinary team whilst maintaining a high standard of professional nursing. Saint James Hospital Nurses provide care for adult medical and surgical patients, and also to paediatric patients with medical and/or surgical ailments.

 

Key Roles And Responsibilities

• Provide bedside care for a wide variety of medical patients, including pre- and post-surgery patients.
• Consult and coordinate with the health care team to assess, plan, implement and evaluate patient care.
• Assess, implement, plan and evaluate nursing care plans by working collaboratively in a multidisciplinary team.
• Record and maintain accurate and complete health care records including vital signs and medical information.
• Monitor, report and record symptoms or changes in the patients’ condition.
• Prepare and administer medications as prescribed and record all entries of medication administration accurately.
• Report any suspected adverse drug reaction immediately to the medical team and pharmacist.
• Initiate and provide education accordingly to patients and relatives on how to manage their illness/surgery and emphasising on home care needs.
• Respond immediately to life-saving/emergency care situations.
• Foster a supportive and compassionate environment to care for patients and their families.
• Ensure all outpatient rooms are equipped with the necessary medical equipment and consumables for consultants and patients.
• Manage clinic stock control, including consumables and pharmaceuticals.
• Maintain a clean and safe clinic environment for staff and patients.
• Provide specialized services such as Fotofinder, FeNO, sleep apnea testing, VDU screening, and other services.

 

Qualifications

• Recognised degree in nursing.
• Registration with nurse with the Nurse and Midwifery Council of Malta.
• Possess a minimum of five years of Nursing experience post qualification.
• Be computer literate and conversant with the Hospital Information System.
• Be able to work on own initiative.
• Extensive knowledge of nursing care methods and procedures.
• Knowledge of emergency care.
• Ability to effectively communicate with patients, families and all medical and clinic staff.
• Possess excellent customer care skills.
• A team player with effective communication and interpersonal skills.
• Good time management.
• Excellent organisation skills.
• Be diligent and dependable.
• Be able to take decisions autonomously.
• Be able to think creatively, promote the department and contribute towards service improvement initiatives and towards staff development initiatives.
• Possess excellent written and spoken English.

 

What’s in it for you

• Internal training programs and skill development initiatives.
• Support with training and professional development.
• Employee referral bonus incentive.
• Complimentary daily lunch.
• Staff and family discounts on hospital services and fees.
• Staff Discounts on products and services from our subsidiaries.
• State-of-the-art equipment and technology.

 

Join us for exceptional benefits and a positive work culture.

About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

 

What You’ll Do

Nurses care for people who are sick, injured, convalescent or disabled. Nurses deliver individualised care to patients utilising the nursing processes of assessment, planning, intervention, implementation and evaluation, in accordance with established nursing practice, ethics and Saint James Hospital Policies. Nurses need to monitor patients, administer medication, maintain records, consult with healthcare providers, and also educate patients.

Nurses collaborate with other professional healthcare disciplines to ensure safe and effective patient care delivery and achievement of the desired patient outcomes. Nurses need to interact with the patient, relatives and the multidisciplinary team whilst maintaining a high standard of professional nursing. Saint James Hospital Nurses provide care for adult medical and surgical patients, and also to paediatric patients with medical and/or surgical ailments.

 

Key Roles And Responsibilities

• Provide bedside care for a wide variety of medical patients, including pre- and post-surgery patients.
• Consult and coordinate with the health care team to assess, plan, implement and evaluate patient care.
• Assess, implement, plan and evaluate nursing care plans by working collaboratively in a multidisciplinary team.
• Record and maintain accurate and complete health care records including vital signs and medical information.
• Monitor, report and record symptoms or changes in the patients’ condition.
• Prepare and administer medications as prescribed and record all entries of medication administration accurately.
• Report any suspected adverse drug reaction immediately to the medical team and pharmacist.
• Initiate and provide education accordingly to patients and relatives on how to manage their illness/surgery and emphasising on home care needs.
• Respond immediately to life-saving/emergency care situations.
• Foster a supportive and compassionate environment to care for patients and their families.
• Ensure all outpatient rooms are equipped with the necessary medical equipment and consumables for consultants and patients.
• Manage clinic stock control, including consumables and pharmaceuticals.
• Maintain a clean and safe clinic environment for staff and patients.
• Provide specialized services such as Fotofinder, FeNO, sleep apnea testing, VDU screening, and other services.

 

Qualifications

• Recognised degree in nursing.
• Registration with nurse with the Nurse and Midwifery Council of Malta.
• Possess a minimum of five years of Nursing experience post qualification.
• Be computer literate and conversant with the Hospital Information System.
• Be able to work on own initiative.
• Extensive knowledge of nursing care methods and procedures.
• Knowledge of emergency care.
• Ability to effectively communicate with patients, families and all medical and clinic staff.
• Possess excellent customer care skills.
• A team player with effective communication and interpersonal skills.
• Good time management.
• Excellent organisation skills.
• Be diligent and dependable.
• Be able to take decisions autonomously.
• Be able to think creatively, promote the department and contribute towards service improvement initiatives and towards staff development initiatives.
• Possess excellent written and spoken English.

 

What’s in it for you

• Internal training programs and skill development initiatives.
• Support with training and professional development.
• Employee referral bonus incentive.
• Complimentary daily lunch.
• Staff and family discounts on hospital services and fees.
• Staff Discounts on products and services from our subsidiaries.
• State-of-the-art equipment and technology.

 

Join us for exceptional benefits and a positive work culture.

About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

Key Tasks & Responsibilities

Restoring health by providing hospital services, including:

• Urgent medical services, such as resuscitation, stabilisation, assessment and diagnosis, treatment and referral, as necessary.
• Assessing the urgency and severity of presenting problems through taking patient medical history, examination and investigation, as necessary.
• Recommending and, where appropriate, undertaking treatment options and carrying out/referring for appropriate interventions and procedures, counselling, psychological interventions, advising and education.
• Referring for diagnostic, therapeutic and support services, as required; referrals within Saint James Hospital should be encouraged, where feasible.
• Reviewing, at least once daily, all ward patients, as well as carrying outward medical duties, in close liaison with the patient’s consultant.

Maintaining health by providing timely clinical and culturally appropriate health services through:

• ongoing health and development assessment and advice.
• appropriate health and development assessment and advice.
• appropriate evidence-based screening, risk assessment and early detection of illness, disease, and disability.
• interventions to assist patients to reduce or change risky and harmful lifestyle behaviour.
• Working with public health providers in the prevention and control of communicable diseases and reporting to relevant public health authorities.
• Ongoing care and support for people with chronic and terminal conditions to reduce deterioration, increase independence and reduce suffering linking, where relevant, with appropriate service providers.

Improving health by:

• developing collaborative working relationships with the GP community health services, as well as other hospitals and clinics.
• advocating health promotion, linking to programmes developed by Public Health.
• providing health education, counselling, and information on how to improve health and prevent disease, including interventions or treatments that treat relevant risk factors.

Qualifications & Essential Qualities

• Registration with the Malta Medical Council.
• Demonstrated oral and written communication skills.
• Ability to exercise independent judgement in performing duties.
• Ability to work under pressure together with a high level of initiative and self-motivation.
• Ability to work accurately and diligently.
• Excellent communication skills.
• Organisation skills.
• Demonstrated commitment to continuing education and maintenance of professional competence.
• Ability to contribute to, and work as part of, the healthcare team at departmental and organisation levels.

What’s in it for you

• Internal training programs and skill development initiatives
• Support with training and professional development
• Employee referral bonus incentive
• Complimentary daily Lunch
• Staff and family discounts on hospital services and fees
• Staff Discounts on products and services from our subsidiaries
• State-of-the-art equipment and technology

Join us for exceptional benefits and a positive work culture.

About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

What You’ll Do

In this nursing role, you will prepare the operating room for the patient, setting up the tools and making sure the field is sterile. It is the duty of the Theatre Nurse to assist the surgical team by donning sterile masks, gloves and gowns as well as aid the physician by passing instruments during surgery. It is essential to maintain a high standard of nursing care.

Additionally, when assuming the role of Anaesthesia nurse, it is your duty to assist the anaesthesiologist to prepare and achieve their tasks. It is essential to maintain a high standard of nursing care. The role will also include Recovery Room Nurse duties. The recovery nurse is the primary patient advocate following surgery. This nurse monitors and cares for patients when they are still under the effects of anaesthesia. The role should be carried out in professional manner and in accordance with St James Hospital protocols and consultant’s preferences.

Responsibilities

• Theatre Nurse

1. Ensuring all necessary equipment is available for surgical procedures prior to surgery and to ensure the theatre and its areas are maintained to the required standard before, during and after surgery. It is imperative that a sterile environment is always maintained.
2. Other responsibilities include ensuring adequate levels of stock are maintained within theatre and to complete all swab checks and instrument checks in accordance with the company policy.
3. Assisting the surgeon by taking on the surgical procedures of draping instrumentation and any requirements that are expected within the role and taking part and enforcing World Health Organisation’s ‘Safe Surgical Checklist’ will be expected.
4. Providing a clear and concise pre/post operation handover from Ward/Recovery Nurse is expected to ensure a smooth transition for the patient and ensuring medical staff orders are correctly interpreted and carried out.

• Anaesthesia Nurse

1. The tasks of the Theatre Anaesthetic Nurse involve making sure all necessary equipment is available for surgical procedures prior to surgery and to ensure the theatre and its areas are maintained to the required standard before, during and after surgery. It is imperative that a sterile environment is maintained at all times.
2. Other responsibilities include ensuring adequate levels of stock are maintained within theatre and to complete all swab checks and instrument checks in accordance with the company policy.
3. Enforcing World Health Organisation’s ‘Safe Surgical Checklist’ will be expected.
4. Providing a clear and concise pre/post operation handover from Ward/Recovery Nurse to ensure a smooth transition for the patient and also ensuring medical staff orders are correctly interpreted and carried out. Providing constant care to patients immediately following surgery. This may be a time frame anywhere from 30 minutes to a few hours, until the patient is stable enough either to be transported to his hospital room or discharged from the facility.
5. Connecting the patient to devices such as cardiac monitoring equipment, and to intravenous therapy for fluids and pain medication.
6. Monitoring patients’ vital signs, such as Blood pressure, pulse, RR, temperature; administration of oxygen suctioning.
7. Monitoring patients for bleeding, pain management to assess patients’ comfort level.
8. Administration of intravenous, IM, subcutaneous, PCA and epidural therapy.
9. Transferring verbal and written information about the patient to the ward nurse responsible for the patient.
10. Maintaining and providing necessary documentation, as appropriate.
11. Rapidly reacting to signs of negative physical changes, calling for assistance and beginning cardiopulmonary resuscitation, if necessary. Acting in a clear headed and knowledgeable way during an emergency.

Other Roles & Responsibilities

• It is essential that the Theatre Nurse remains up to date on nursing trends and techniques whilst abiding by the company policies and protocols. It will be necessary to work in either Sliema or Zejtun as and when required whilst consistently adhering to the company’s health and safety policy.
• In addition, it will be expected that the Theatre Scrub Nurse will carry out other departmental duties as required and when requested by his/her immediate supervisor, including any other duties that may be required by the company from time to time.

Qualifications

• Recognised degree in nursing
• Current licensure as a registered nurse with the Nurse and Midwifery Council of Malta
• Extensive knowledge of nursing care methods and procedures
• Knowledge of emergency care
• Ability to effectively communicate with patients, families and all medical and hospital staff
• A team player with effective communication and interpersonal skills
• Be responsible and compassionate
• Possess excellent communication skills
• Good time management
• Computer literate
• Excellent organisation skills
• Professional and friendly attitude.

What’s in it for you

• Internal training programs and skill development initiatives
• Support with training and professional development
• Employee referral bonus incentive
• Complimentary daily Lunch
• Staff and family discounts on hospital services and fees
• Staff Discounts on products and services from our subsidiaries
• State-of-the-art equipment and technology

Join us for exceptional benefits and a positive work culture.

About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

What You’ll Do

As an IT Administrator you will be responsible for the installation and configuration of both hardware and software to ensure all users have sufficient resources.

You will be responsible for IT and hospital information system support, basic networking, and software administration.

The IT Administrator will be responsible for ensuring that our end users are operating efficiently without any IT issues and maintaining the support requests as low as possible within SLA.

You will be expected to provide support and cooperate with other team members to ensure all services are delivered within targets and to agreed standards.

Responsibilities

• Resolving tickets at 1st and 2nd line level and escalating to 3rd line, when necessary, to gain the fastest resolution.
• Maintaining and configuring the server in both physical and virtual environment.
• Provisioning of user accounts and performing access control.
• Monitoring system performance and maintaining systems, according to requirements.
• Ensuring security and efficiency of IT infrastructure.
• Commissioning, assigning, maintaining, and decommissioning all desktop hardware, including PCs, laptops, printers.
• Documenting processes.
• Performing desk moves and ensuring all local PC locations are documented and updated.
• Creating and maintaining Active Directory groups and applying to shared drives, where required.
• Participating in an on-call rotation.

Qualifications

• International advanced diploma in IT.
• Minimum 3 years’ experience working knowledge at System Admin or IT Admin level in an enterprise environment.
• Industry standard certifications from companies such as Microsoft, Cisco CCNA, ITIL or CompTIA.
• Good working knowledge of:
o Operating Systems, Active Directory, DNS, DHCP, DFS, GPO, RDS, …..
o Virtualization knowledge (Hyper-V, VMWare, ….)
o Automation, Hardware and Software.
• Understanding of ITIL.
• Fluent in English.
• Excellent analytical and troubleshooting skills with strong attention to detail.
• Technical ability supporting and maintaining hardware and peripheral devices.
• Knowledge of Compucare 8 +

Competencies

• Excellent oral and written communication.
• Good technical skills with a focus on exceeding customer expectations and improving the customer experience.
• Great team player.
• Ability to work independently with limited supervision.
• Ability to clearly communicate and explain technical issues to non-technical audience.
• Ability to work under pressure, remain calm and defuse situations.
• Experience providing IT phone support.
• Experience supporting and troubleshooting VPN clients and remote connectivity.
• Ability to follow standard work instructions.
• Experience creating and managing user accounts in Windows Active Directory and Microsoft Exchange.
• Time management skills and ability to meet deadlines.
• Strong interpersonal and customer service skills.
• Smart thinking and positive attitude.

What’s in it for you

• Internal training programs and skill development initiatives
• Support with training and professional development
• Employee referral bonus incentive
• Complimentary daily Lunch
• Staff and family discounts on hospital services and fees
• Staff Discounts on products and services from our subsidiaries
• State-of-the-art equipment and technology

Join us for exceptional benefits and a positive work culture.

About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

What You’ll Do

As a Receptionist, you will provide exceptional customer service, handle patient payments and invoicing, maintain accurate records, and assist with various departmental tasks as needed.

Responsibilities

• Creating a “real sense of welcome and best wishes on departure” with all patients, their families, visitors and consultants, by greeting customers in a friendly, and professional manner at all times.
• Being familiar with all tariffs and being responsible for patient invoicing, payments and disbursement.
• Receiving payments for miscellaneous services and other associated hospital billings.
• Monitoring the “Today Patient List” daily and referring for collection any unpaid bills for that day.
• Ensuring agent cash float is reconciled on completion of each shift and deposited accordingly.
• Accurately registering all patients arriving for appointments on the hospital information system, or ensuring that the details are accurately registered, checking for any notifications of previous visits and following up accordingly, and updating details as necessary.
• Answering and screening all incoming telephone calls and actioning or re-directing appropriately.
• Maintaining and recording/logging patient notifications and messages in an organised manner, for future handover, as appropriate.
• Carrying out other departmental duties at a high standard when requested by Team Leader/ Manager or by the Company, from time to time.
• Ensuring that the Customer Care Agent job description is executed daily in practice.
• Thanking clients and visitors for using our services and asking whether they are satisfied with the services received and patient care offered by the hospital.The feedback received (negative/positive) should then be communicated directly to the team leader or department manager.

Qualifications

• Multi-tasking.
• Excellent telephone manner and communication skills, both interdepartmental and intra departmental.
• Able to prioritise.
• Time management skills.
• Excellent organisation skills.
• Sharp eye for and attention to detail.
• Be professional at all times.
• Able to work under pressure.
• Proficient in the use of Microsoft processes.

What’s in it for you

• Internal training programs and skill development initiatives
• Support with training and professional development
• Employee referral bonus incentive
• Complimentary daily Lunch
• Staff and family discounts on hospital services and fees
• Staff Discounts on products and services from our subsidiaries
• State-of-the-art equipment and technology

Join us for exceptional benefits and a positive work culture.