THE SAINT JAMES EYE CLINIC, B’KARA RECEIVES ISO 9001:2015 CERTIFICATION
From planning stage of this advanced Eye Clinic, our objective was clear – to provide a first class ophthalmic facility that provides the very latest technology in this specialised field supported by unparalleled patient care and quality.
The Eye Clinic immediately set out to achieve ISO quality certification that would guide our processes and procedures in order to ensure consistency in the quality delivery of our care.
What is ISO?
ISO is a certification awarded to a company where the Quality Management System meets a specific quality criteria as set by ISO.
Why did we choose ISO 9001?
ISO 9001 standard is based on a number of quality management principles including a strong customer / patient focus, the motivation and involvement of top management, the process approach and continuous improvement. Using ISO 9001 helps ensure that customers / patients receive good-quality services, minimising risks and ensuing optimal patient outcomes.
What does this mean for the Eye Clinic?
A set of polices and procedures are written for the Eye Clinic. All policies use the latest guidelines issued by Ophthalmic entities, such as the Royal Colleges, European Society of Cataract and Refractive Surgeons (ESCRS) and the National Institute of Clinical Excellence (NICE). ISO 9001 ensures that the process adapted daily by staff match the policies, meaning that our practice is standardised across the whole clinic.
The Eye Clinic created a set of KPIs and a quality report is issued quarterly, using the results as a method of continuous and sustained improvement.
This ensures that the Eye Clinic offers a service that is safe, effective and efficient at all times.
The certification proves that we are able and have the means to deliver quality of care repeatedly at the eye clinic. We now must maintain this level of service and quality.
This is instrumental in our efforts and promise to the client to provide a first class ophthalmic facility that provides the very latest technology in this specialised field supported by unparalleled patient care and quality.
Well done again.